Shipping policy

Last Updated: September 6, 2026

Thank you for shopping with ZERAVEE.

We want your order to arrive safely and as quickly as possible. This Shipping Policy explains our processing times, shipping methods, tracking, international shipping, customs, delays, and delivery issues.

ZERAVEE ships clothing and apparel to customers in the United States, Europe, and many other countries worldwide.

1. Order Processing Time

Most ZERAVEE products are made to order.

After you place your order, it normally takes approximately:

3–7 business days

for your product to be prepared, printed or produced, quality checked, packed, and shipped.

Business days generally exclude weekends and public holidays.

Please note that processing time is separate from shipping transit time.

For example:

*Order placed

*Product prepared within approximately 3–7 business days

*Package handed to the shipping carrier

*Shipping transit begins

During busy seasons, holidays, product launches, or unusually high order volumes, processing may occasionally take longer.

2. Made-to-Order Products

Many ZERAVEE products are produced specifically after you place your order.

Depending on the product, production may include:

*Direct-to-garment printing

*Direct-to-film printing

*Embroidery

*All-over printing

*Sublimation

*Cut-and-sew production

*Other apparel production methods

Because items are made on demand, your order may require production time before it can be shipped.

3. Shipping Destinations

ZERAVEE ships to eligible locations in:

*United States

*Canada

*European countries

*United Kingdom

*Australia

*New Zealand

*Asia

*Middle East

*And many other international destinations

Shipping availability may depend on the product, fulfillment location, and destination country.

If shipping is unavailable to your address, this will normally be shown during checkout.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

*Delivery destination

*Product type

*Number of products

*Package size and weight

*Available shipping method

Your shipping cost will be displayed during checkout before you complete your purchase.

If a free shipping promotion applies to your order, this will also be displayed at checkout.

5. Delivery Time

Delivery time begins after your order has been produced and shipped.

Actual transit times depend on:

*Your country

*Shipping carrier

*Fulfillment location

*Shipping method

*Customs processing

*Local postal service

*Weather

*Seasonal demand

Delivery estimates shown during checkout or in your shipping confirmation are estimates and are not guaranteed unless specifically stated otherwise.

International orders may take longer than domestic orders.

6. Tracking Information

When tracking is available, we will send you a shipping confirmation with your tracking information after your order has been shipped.

Tracking may take some time to become active after the shipping label is created.

If tracking does not update immediately, please allow the carrier time to scan and process the package.

7. Multiple Packages

Your order may sometimes arrive in more than one package.

This can happen when:

*Different products are fulfilled at different facilities

*Items have different production times

*Products require different packaging

*Different fulfillment partners are used

You may receive separate tracking numbers for each shipment.

You will not be charged additional shipping fees simply because we divide an order into multiple packages unless clearly stated during checkout.

8. Fulfillment Locations

ZERAVEE works with professional print-on-demand and fulfillment providers, including Printful, to produce and ship our products.

Depending on your order and location, products may be fulfilled from different facilities around the world.

We may attempt to fulfill your order from a location closer to your delivery address when available, but we cannot guarantee a specific fulfillment location.

9. International Shipping

We offer international shipping to many countries.

International delivery times can vary depending on:

*Destination country

*Customs clearance

*Local postal services

*Carrier delays

*Import requirements

Customers should ensure that the shipping address and contact information entered during checkout are accurate.

10. Customs, Duties, and Import Taxes

International orders may be subject to:

*Customs duties

*Import taxes

*VAT

*Brokerage fees

*Other charges imposed by the destination country

If these charges are not included at checkout, they may be the responsibility of the customer.

ZERAVEE does not control fees charged independently by customs authorities, governments, or local carriers.

If taxes or duties are included in the price or checkout amount, this will be handled according to the information shown during checkout.

11. Correct Shipping Address

Please carefully check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate address, including:

*Full name

*Street address

*Apartment or unit number

*City

*State, province, or region

*Postal or ZIP code

*Country

*Phone number where required

ZERAVEE is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

12. Address Changes

If you notice an error in your shipping address, contact us as soon as possible.

Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has shipped, we may not be able to change the delivery address.

13. Incorrect or Incomplete Addresses

If a package is returned because of an incorrect or incomplete address provided during checkout, additional shipping charges may apply if you request reshipment.

Please review your order information carefully before completing your purchase.

14. Shipping Delays

Occasionally, shipping delays may occur because of circumstances outside our control.

These may include:

*Severe weather

*Customs delays

*Carrier disruptions

*Transportation problems

*Public holidays

*High shipping volumes

*Natural disasters

*Government restrictions

*Local postal delays

ZERAVEE will make reasonable efforts to help you locate your package if a significant delay occurs.

15. Delayed Tracking

Sometimes tracking information may stop updating temporarily while a package is moving between carrier facilities or countries.

This does not always mean that the package is lost.

If your tracking has not updated for an unusually long period, please contact us and we will help review the shipment.

16. Lost Packages

If your package does not arrive within the expected delivery period, please check your tracking information first.

If you believe your package has been lost in transit, contact ZERAVEE as soon as possible.

Lost-in-transit claims should generally be reported within 30 days after the estimated delivery date.

We may investigate the shipment with our fulfillment provider and shipping carrier.

If the package is confirmed lost and the claim qualifies, we may provide:

*A replacement

*A refund

*Another appropriate resolution

Please see our Return and Refund Policy for additional details.

17. Tracking Shows Delivered but Package Is Missing

If tracking shows your package as delivered but you cannot find it, please:

*Check your mailbox and delivery area

*Check around doors, entrances, or safe delivery locations

*Ask members of your household

*Ask neighbors

*Check with your building reception, concierge, or mailroom

*Contact the shipping carrier

Sometimes carriers mark packages as delivered shortly before the package actually arrives.

If you still cannot locate the package, contact ZERAVEE customer support.

We will review the available tracking information and help where possible.

18. Damaged Packages

If your package or product arrives damaged, please contact us promptly.

Include:

*Your order number

*Description of the problem

*Photos of the damaged item

*Photos of the package if relevant

*Photos of the shipping label if requested

Please refer to our Return and Refund Policy for complete information about damaged, defective, misprinted, or incorrect products.

19. Unclaimed Packages

If a package cannot be delivered because it is:

*Not collected

*Refused

*Left unclaimed

*Returned after repeated delivery attempts

the carrier may return it.

If you request reshipment, additional shipping charges may apply depending on the circumstances.

20. Refused Deliveries

Please do not refuse a package unless instructed by ZERAVEE customer support.

If you refuse delivery for a reason unrelated to damage, incorrect fulfillment, or another qualifying issue, you may be responsible for return or reshipping costs where permitted by law.

21. Customs Delays

International packages may occasionally be held by customs.

ZERAVEE cannot control how quickly a customs authority processes a shipment.

The customer may be required to provide information directly to customs or the shipping carrier.

Please respond promptly to any customs request to avoid additional delays or return of the package.

22. Order Cancellations

Because many ZERAVEE products are made to order, production may begin shortly after your purchase.

If you want to cancel an order, contact us immediately.

We cannot guarantee cancellation once:

*Production has started

*Printing has started

*Fulfillment has started

*The order has shipped

Please review our Return and Refund Policy and Terms of Service for additional information.

23. Holiday and Peak-Season Shipping

Processing and delivery may take longer during busy periods such as:

*Christmas

*Black Friday

*Cyber Monday

*New Year

*Major promotional events

*Public holidays

We recommend ordering early if you need a product for a particular event or date.

Unless specifically stated, we cannot guarantee arrival by a particular date.

24. Delivery Estimates

Any estimated delivery date shown on our website, checkout, order confirmation, or tracking page is an estimate.

Delivery times can change due to the carrier, customs, destination, or circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights customers may have under applicable consumer protection law.

25. Customer Responsibility

Customers are responsible for:

*Providing the correct shipping address

*Checking product and order information before purchasing

*Monitoring tracking updates

*Responding to carrier or customs requests where necessary

*Collecting packages where required

*Contacting us promptly if a delivery problem occurs

26. Consumer Rights

This Shipping Policy does not limit any mandatory consumer rights provided by the laws of your country, state, province, or territory.

Where applicable law provides greater rights relating to delivery, delayed goods, refunds, or lost orders, those mandatory rights will apply.

27. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact ZERAVEE customer support.

Brand: ZERAVEE
Website: zeravee.com
Customer Support Email: hello.zeravee@gmail.com

Please include your order number when contacting us so we can assist you more quickly.